Assistant Support Analyst x 2

As an Assistant Support Analyst you will work as part of the team which provides first and second line support to users of Technology & Information Services (TIS).  You will rotate between providing Residential Networking (ResNet) support and on location support.  At Assistant level, you will be expected to build knowledge and skills to enable you to successfully resolve common incidents and requests.  Through their activities each individual contributes to a positive student experience, supporting students throughout their journey, from enquiry to alumni, providing a culture that engages students as genuine partners with University of Plymouth.  You will have good communication skills, with demonstrable Customer Service knowledge and experience and be able to demonstrate an analytical approach to problem solving.

Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.

For an informal discussion to find out more about the role then please contact Andrew Kent by email at [email protected].

We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post.

These are full-time positions working 37 hours per week on a permanent basis.

Flexible and Hybrid working options are available.

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.

The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages

We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT+.