Student Living & Guest Experience Receptions Supervisor

This role is eligible for the ahs New Starter bonus. Apply today and if you are appointed, receive an additional £500 one month after starting and £500 on successfully passing your probation period (six months). *subject to Terms & Conditions

We are looking for a Student Living & Guest Experience Receptions Supervisor to join our team. We have over 4000 bedrooms – these are generally occupied by students during term time and operate as a hotel for short stays and conferences during vacation periods. We operate several reception ‘hubs’ who cater to these customers. 

The Student Living & Guest Experience team are responsible for ensuring outstanding service is delivered across all of our customer groups. This role supervises a small team of casual staff and you will be involved in their recruitment and responsible for their training. You’ll work closely with your manager to ensure all of our receptions are effectively resourced and are providing a consistent service. You will need to confidently communicate with customers in-person as well as on the telephone and via email. This role also needs to form strong working relationships with other University departments and stakeholders such as Security. 

You will have the ability to work in a fast paced environment with conflicting priorities. You will need to have previous experience in a customer-focused role and be able to demonstrate times that you’ve provided excellent customer service. 

This role requires flexibility and availability to work across a variety of locations and hours. The receptions are open 7 days per week between 8am – 10pm. This is a full time, 36.5 hour position, and has the opportunity to work these hours  over 4 or 5 days. During summer months, a degree of flexibility is required with shifts operating between reception working hours.  

For an informal discussion about the role, please contact Stephen Schilizzi on [email protected], however please ensure that you submit your application form through the University website.