Customer Service Assistant (CSA)

Apply now to avoid disappointment!!

This part time, term time post is available immediately on a permanent basis and will be operational across numerous locations within the Commercial Operations wider team.


We offer some fantastic benefits including:

The contract will be based around our academic term and university activities and will be 32 weeks per year working 25 hours per week over any 5 days out of 7 this role will require you to work during the day and some evenings and some weekends.

We are looking for highly motivated and enthusiastic members of staff to join our teams on Streatham and St Luke’s campuses.

Our team is driven on providing an exceptional customer service experience. Staff and students use our facilities year round, along with external customers out of term time. Across the campuses we provide the following services; retail shops, retail catering, residential catering, licenced premises, hospitality, conferencing and events.

This role will primarily support our cafes and restaurant trade whilst assisting in other areas of commercial operations when required.

We are looking for customer focused, team players who can also work alone. A particular focus will be on providing exceptional customer service at all times with a passion for providing high quality food and drink.

You will demonstrate high standards and be well organised. Having experience in roles within catering, front of house, retail and kitchens, with knowledge of food hygiene and health and safety would be advantageous.

You will have a flexible approach to working hours and practices, as well as having excellent communication skills. The role will include maintaining high standards of cleanliness within a busy environment, in line with Food Safety plus Health & Safety requirements.

Please ensure you read the Job Description and Person Specification for full details of this role.

Further information

For an informal talk about the role, please contact Paul Weller, [email protected] or 01392723555.

Our Equality, Diversity and Inclusion Commitment

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.